- Home
- About Berry Croydon
- Berry Croydon Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
431 ratings and 188 comments received in the last 90 days.
11 November 2024
Very knowlagable team, all my questions have been answered
10 November 2024
Charles Theofanous was brilliant and I couldn't fault his service. Will be coming back to him again.
09 November 2024
Everything came together and great advice when sourcing additional bits from Charles T.
08 November 2024
4 stars as I felt a little under pressure to collect the car on the day I was initially due to collect it. there was few changes from my side that made me change the time and i kept Billy informed. Only to find out about the 4 days rule and fine
04 November 2024
I was completely satisfied. Nothing to argue about.
02 November 2024
Staff were really nice and supportive. Shaquille was very patient from start to finish. He kept us informed and contacted us of everything we needed to know. Really nice guy. Thank you
31 October 2024
The best car I have had in my life it's a smooth drive. Worth the money.
30 October 2024
I was promised an illuminated grill to be installed and hope BMW holds their promise to have it fitted! Otherwise I'll be very upset ??
17 October 2024
The whole experience at the centre was on point, very organised and welcoming, I was able to pick my car up within 2 days.
15 October 2024
My sales representative Charles Theofanous excelled and went above and beyond to make the purchase of my X3M a special experience.
11 October 2024
Again great service. Charles had my car ready when I got there and made sure it was ready. He took me through all the new functionality ( I previously owned a series 1 before) and made sure I could come back anytime if I needed help
08 October 2024
The purchase process had its ups and downs. The finance options were a bit confusing even though Isaac spent quite a bit of time explaining the numbers to us. He found a new car for us but delivery timelines were always an unknown and kept changing.
07 October 2024
Outstanding
06 October 2024
Almost instant response to questions. Pre-empting issues and offering alternatives that work for me as a customer. Brilliant.
02 October 2024
The sales representative gave his best price, no nonsense and the deal was done.
24 September 2024
Great experience overall and great work from Joseph Lockwood explaining me the options and different details to address our needs. The communication was 5 stars with a great turnaround.
20 September 2024
From when we arrived in the showroom - from looking at our car - all our questions were answered and our enquiries explained and everything thiing was sorted out - left us knowing the whole transaction - went through with out any proplems -
20 September 2024
the process was extremely easy.
19 September 2024
Good input from Joseph at BMW Berry in Croydon, he was the trigger in me making the decision to buy the car.
19 September 2024
Great team, so friendly and received great service!!
15 September 2024
Very easy process and with frequent updates
13 September 2024
I was shown to a table and all choices discussed
10 September 2024
Great service from Charlie Theofanous
05 September 2024
Amazing service
04 September 2024
Not that I want to repeat myself but.. Charles delivered exceptional customer service throughout the entire process. What a myth.
27 August 2024
From the initial consultation to the collection day, the folks at Berry Croydon have looked after us like family. Mr. Isaac Akowuah, Mr. Joseph Lockwood, and Adam, the tech genius who's last name escapes me, are amazing chaps!
13 November 2024
A little expensive ie £130 to top up and check coolant system for leaks is a bit pricey. But staff are helpful, friendly and efficient .
13 November 2024
The mechanic who dealt with our car was extremely professional, repair was completed to a high standard. In addition we received a complimentary car wash and hoover.
13 November 2024
I continue to have excellent service with both the Mini and BMW cars and it is probably the best I have ever had.
13 November 2024
Staff members behaved professionally and let I felt welcome
12 November 2024
Friendly professional staff
12 November 2024
I appreciated the video report (although I wish the chap would've slowed down his speech a bit!) and was pleased that the issue I'd raised when I made my booking was quickly resolved.
12 November 2024
The car is now in working order and so far I am pleased .
11 November 2024
Pleased to receive the free VHC + video
11 November 2024
I get an updated report (video) regarding my vehicle.
11 November 2024
I informed the gentleman that morning that I needed the car for school run. He called me after 2.30pm to update me. Apparently and I quote "with due respect, it is not his fault the car failed MOT". The following day it took 30min to locate the car.
11 November 2024
The service was prompted warm also welcoming.
10 November 2024
The new system for checking in is excellent, and my car had been beautifully cleaned, with the added surprise bonus on the passenger seat when I picked up
09 November 2024
??Wonderful service from start to finish. I brought the car in for service and recalled at the same time. Jordan (Service Advisor) dealt with it promptly. He was polite and professional. Truly amazing. Thank you!
09 November 2024
Good service provided
07 November 2024
Very satisfied I was
07 November 2024
Very helpful and friendly, good communication.
07 November 2024
Streamlined and efficient service
07 November 2024
Not satisfied with complimentary car wash
06 November 2024
Excellent and efficient service
06 November 2024
Harry was very - as usual!
06 November 2024
Effective, efficient and professional.
06 November 2024
Fast and excellent
04 November 2024
Haven't come back to me on an issue despite several follow up calls/messages.
02 November 2024
I am very satisfied. I was shocked to find a goodie bag on my seat with some stuff, including an umbrella, torchlight, and other stuff, which was very nice of them. My car was washed after repair after the MOT, and I was very grateful.
01 November 2024
they ring me back to re-schedule the appointment booked via the myBMW app postponing the appointment significantly. Once I left the car in the morning I was called in the afternoon to inform me the car has to be kept 2 days which was news to me.
01 November 2024
I can't say otherwise because I was satisfied
31 October 2024
I couldn't give 5 stars because I had to wait 4 hours for my mot
31 October 2024
The staff at Berry croydon are really friendly and helpful, giving honest advice and reassurance about the questions I had.
29 October 2024
Just an oil change for a service and now I have more issues than I came in with.
29 October 2024
I booked a service that should've take 1 day. I dropped my car off at 8 in the morning. I was told at 5 pm that my vehicle wouldn't be ready until the following day. I needed a car for work and was majorly inconvenienced. I was told there were no car
29 October 2024
After sales reached out to rectify any issues
28 October 2024
I can't fault them on the service they provided
27 October 2024
Great service
26 October 2024
Issues when collecting my vehicle due to the procedure for claiming a service credit. I had to sort the issue myself when I was told that the service centre did not have a phone number to speak to the complaints department. Also waiting to hear back
25 October 2024
Did exactly what you said you would do
24 October 2024
Brought the car in between 8 and 10 as requested, but at 2pm nothing had been done. Car eventually ready around 5pm.
24 October 2024
I was kept updated with regards to the progress
24 October 2024
Can left for diagnosis 0800 Monday morning. Did not enter workshop untill Wednesday morning. No prior indication given.
22 October 2024
Professional and friendly services
22 October 2024
Promised callbacks didn't happen and you worked very hard to wriggle out of your warranty obligations
22 October 2024
Car was washed and hoovered but not very well
22 October 2024
Berry Croydon is excellent. The staff members have a high level of expertise, they are extremely professional and helpful. The video and explanation for the MOT are superb and helpful I go there every year, and I am always very impressed.
21 October 2024
Was well looked after from booking to return of my vehicle
21 October 2024
Air bag recall which was promptly replaced for free
21 October 2024
Again can't fault the work being doing, just would appreciate the courtesy vehicle or hire car option.
20 October 2024
From initial contact to completion, excellent service throughout.
20 October 2024
The staff was very accommodating and helpful
20 October 2024
The service team at BMW Croydon mislead and lied about escalating my calls to the service manager. Absolutely disgusting to be treated like this in a time of need.. cancelled my bmw care plan and I NEVER pay for such treatment again.
20 October 2024
Not great, once i complained about the time i had to wait for the MOT i was made to feel uncomfortable and people staring and talking about me
19 October 2024
Yasmin had good communcation and follow up.
18 October 2024
I am never unsatisfied with service and experience always strive for excellence in my book worth paying the extra money for my car to be in better hands
17 October 2024
Very nice and professional team
16 October 2024
They are the best in my opinion!
16 October 2024
Everyone was polite, service was carried out without issue and the whole process was simple.
16 October 2024
I was kept informed of what was going on
15 October 2024
staff and helpful and friendly
15 October 2024
Everything made easy and had a pleasant experience
15 October 2024
Staff was friendly and informative
15 October 2024
The dealer did try and chase up with BMW Warranty but said they could not get them to agree to do the work under warranty. So, my issue is not so much with the dealership as they did try and help with the warranty claim.
15 October 2024
Staff were good
14 October 2024
Unfriendly unwelcoming staff. Told me i cant get courtesy car. On way home i get call saying where shall we deliver courtesy car?? Kept telling me dont know when car will be fixed after 2 weeks. I said going to escalate and got call the next day.
13 October 2024
See above.
13 October 2024
Numerous issues booking in, picking up, not answering phone, rude staff quotes for work not needed.
13 October 2024
The car cleaning could be better. There was no attempt to even wipe the windows on the inside.
12 October 2024
For the initial MOT the car was supposed to have a wash as well, car was there from 8am until 6pm &
11 October 2024
Terrible service no one answers the phone all calls you back
10 October 2024
Would need to be painted costing another $200, I was aghast and spoke to the parts manager who informed me that somehow I had not been clear and that while I asked for a quote for the mirror the parsts departmetn weren't clear that this should
09 October 2024
It took too long for an MOT while you wait. Staff could be friendlier
07 October 2024
Very good customer service
07 October 2024
The MoT that it was booked in for was completed and also the air bag recall was taken care of. The air bag recall was something I was unaware of.
07 October 2024
Please see previous comment.
07 October 2024
Job done and car cleaned
07 October 2024
What ever we needed to know about the technology in the car was explained Clearly
07 October 2024
Reason for this star was that everyone I met was very helpful.
06 October 2024
I would like to express my thanks to Jasmine and Zoheb for always ensuring that I am looked after during my visits
06 October 2024
customer service appauling
03 October 2024
A pleasurable experience, and I was provided with lots of information. Also cleaned the car, which was a lovely unexpected bonus!
02 October 2024
Job was completed efficiently and timely.
02 October 2024
It was amazing.
02 October 2024
Overall great experience
02 October 2024
see above
30 September 2024
Service was satisfactory, except the slight delay.
28 September 2024
Customer service is wonderful. They are very friendly.
27 September 2024
Efficient &pkeasant
26 September 2024
Work was carried out and information given as regards what needed doing
23 September 2024
This time around I never received a video synopsis of my car but apart from that all was good
23 September 2024
You always do all you can to help
23 September 2024
Easy to book car in and the work was done on time.
23 September 2024
very helpful and prompt
23 September 2024
i was really pleased in the way Zoheb handled my situation. My gearbox had failed and he ensured he got me the best solution possible. I might start coming back to BMW for my service.
22 September 2024
all ok very good service
22 September 2024
See above.
22 September 2024
Complimentary bag Free car wash Regular update
21 September 2024
Greeting was good
20 September 2024
Given explanations for the work needed and advice for future requirements
20 September 2024
Very good service, fast, accurate and efficient.
20 September 2024
The video provided technical affirmation of the state of the relevant components that might need my subsequent attention
19 September 2024
Smooth and easy drop off and collection.
19 September 2024
Very poor after service which over promises and under delivers
19 September 2024
Car Inspection detailed.
18 September 2024
Great service and complimentary car wash. Loving my service plan :)
18 September 2024
The communication throughout was very good.
17 September 2024
the service quality was very high.
17 September 2024
Please see my previous comments. I was sent a video of my car's visual inspection by the engineer plus a call to inform me of when I could collect the car. My car also received a fantastic valet and clean.
16 September 2024
The service desk team failed to tell me the car was ready and by the time I chased it up I was too late to collect by the 6pm deadline. The next day, they left me to find the car myself in a packed car park and showroom reception had to rescue me.
16 September 2024
Being told my repair will not be covered but the extended warranty because the electrical component is in the sky lounge sunroof
15 September 2024
All done quick and professional
12 September 2024
As above. The drop and wait service was fantastic.
12 September 2024
Very quick service
12 September 2024
I would've given 5 stars on this had it not been for a minor incident. Having been waiting for one of your staff to complete the handover at pick-up, another customer was called ahead of me even though they arrived after.
10 September 2024
You are well looking after customer's vehicle
09 September 2024
Service must be improved please. Reasons above as there's a character limit for this section. I will look forward to a better experience next time.
09 September 2024
Wish I'd known how long it was going to take before hand
09 September 2024
Very friendly people
08 September 2024
The experience was really painless First I used MyBMW App to book the appointment without issue The drop off using the drop boxes was useful, which means I was able to get to the site early, drop-off, and get back to work
08 September 2024
The whole process was a smooth one.
06 September 2024
My issues were resolved
05 September 2024
Simple, accommodating, stress free experience, I'm definitely returning.
05 September 2024
Logging in my car was easy. Staff kept me updated. Nice greeting at the showroom
05 September 2024
Vehicle was looked after and lovely and clean when I collected
04 September 2024
No problems at all.
04 September 2024
I was not made aware about how long the service will take and the response on my arrival was not satisfactory.And also complimentary car cleaning left interiors stained with black oil.
03 September 2024
Perfect
03 September 2024
Very good employee, Karen
03 September 2024
Very friendly, helpful and efficient.
03 September 2024
Completely satisfied
03 September 2024
From start to finish they were professional and great
02 September 2024
Communication was good always informed what was happening with my vehicle.
01 September 2024
Very satisfied, excellent service, thank you
31 August 2024
Very satisfied
29 August 2024
All works carried out in time.
29 August 2024
Satisfied with the way I was treated
29 August 2024
Friendly, helpful staff
28 August 2024
Fast service, everyone was professional.
27 August 2024
Superb service no complaints.
26 August 2024
No hassles from the time of booking and collecting the vehicle. Service also seems fine
25 August 2024
Everything done on time, car cleaned, all good, personal service, my wife delivered and collected car and said it was a good service
25 August 2024
Very satisfied with the service I received.. My appointment was attended perfectly and while wait, I had coffee available for me. Someone called Jordan at Service dept, went above and beyond to help me with my queries. Surely a customer delight.
25 August 2024
Efficient and good communictation
25 August 2024
Very professional
24 August 2024
Everything went smoothly
23 August 2024
Fluid and transparent handling of my query to resolve my problem
22 August 2024
Excellent
22 August 2024
No problems, nice helpful staff
21 August 2024
Although very happy with the service I do feel it is very expensive.
21 August 2024
Long appointment queue, relatively higher price and lack of definitive answers.
21 August 2024
I was happy with my service experience and the whole service process went ahead without any issues. On completion of service, my car was cleaned and washed as well.
21 August 2024
The car was returned with no problems so a happy customer.
21 August 2024
Love the experience when visiting berry's showroom Lovely staff nice surrounding And the best coffee machine
21 August 2024
Service took longer than anticipated but I was always kept up to date with phonecalls.
21 August 2024
Clear communication and staff friendlyness
21 August 2024
Satisfied with the work
21 August 2024
all fine with complimentary wash
21 August 2024
My past experience has been bad but it's the closed BMW garage for me and it has slightly improved.
21 August 2024
Team were very helpful and friendly.
21 August 2024
The staff was friendly and the vehicle handing process was very simple
21 August 2024
VERY SATISFIED
21 August 2024
The receptionist was extremely helpful and polite. She dealt with my service promptly and the car was returned within the correct timescales
21 August 2024
Great hospitality
20 August 2024
Excellent
20 August 2024
Really great staff, quick turnaround as well as being kept informed regarding timings.
11 November 2024
Absolutely wonderful - the gentleman who should us around the car was also very good and so too the finance gentleman with who we discussed the pricing options