OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
225 ratings and 125 comments received in the last 90 days.
03 July 2025
Got me in a new BMW in just over a week!
02 July 2025
We bought our BMW at BMW Berry Croydon. It has been great experience as Joseph Lockwood was very helpful and informative. Replies to our queries and emails were prompt and explanatory even after we have left the showroom in our new car.
01 July 2025
Was really helpful first class service
18 June 2025
It was really easy and convenient
16 June 2025
Charles Theofanous has been outstanding.His skill set including knowledge of products, customer service, interpersonal skills and professional delivery from inception to handover cannot be faulted. He is the best salesman I have ever met!
05 June 2025
Very organised. Great staff.
05 June 2025
Friendly and helpful team, same answer as above however with the delay on the car build, but the team at the centre were great
02 June 2025
Great staff
01 June 2025
This would have been 5* had they told us more than a couple of hours before collecting the car that they wanted payment by Bank Transfer (rather than Debit Card as for my last car). I had to go into the bank, as the balance exceeded the online limit.
30 July 2025
It is much better than last time, customer service side was very good this time.
29 July 2025
Great attention to detail and very helpful.
29 July 2025
Good customer service, and again, efficiency. Everything was made easy.
29 July 2025
Good communication and service
28 July 2025
Very accommodating, clean car inside and out and left a nice goodie bag in the car when collected
28 July 2025
MOT was performed in a timely manner and the handover from staff was good.
28 July 2025
Washing and cleaning interior of the vehicle is icing on the top.
28 July 2025
Always helpful
27 July 2025
Treated great, my cars getting on the older side so this was a patching up sort of job!
27 July 2025
BMW don't provide a car and it's a big drama to get them to send over a request through one link
29 July 2025
Made to feel welcome by reception team and Tony Lewis the 'salesman'. No rush, excellent knowledge impeccable service.