OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
194 ratings and 97 comments received in the last 90 days.
02 July 2025
We bought our BMW at BMW Berry Croydon. It has been great experience as Joseph Lockwood was very helpful and informative. Replies to our queries and emails were prompt and explanatory even after we have left the showroom in our new car.
01 July 2025
Was really helpful first class service
18 June 2025
It was really easy and convenient
16 June 2025
Charles Theofanous has been outstanding.His skill set including knowledge of products, customer service, interpersonal skills and professional delivery from inception to handover cannot be faulted. He is the best salesman I have ever met!
05 June 2025
Friendly and helpful team, same answer as above however with the delay on the car build, but the team at the centre were great
05 June 2025
Very organised. Great staff.
02 June 2025
Great staff
01 June 2025
This would have been 5* had they told us more than a couple of hours before collecting the car that they wanted payment by Bank Transfer (rather than Debit Card as for my last car). I had to go into the bank, as the balance exceeded the online limit.
28 May 2025
Very satisfied, I was updated at every stage from beginning to end.
09 July 2025
Excellent service from beginning to end
09 July 2025
Service, car valet and lady rep excellent
09 July 2025
Excellent service
09 July 2025
Yes. Berry Croydon were fine, but the booking service was a problem. I had great difficulty trying to book it into Berry Thames Ditton for the window fix, but keep the service booking with Croydon on 28 July 2025. Going to France 7/8
09 July 2025
The only negative part of the experience was that they forgot to wash my car , however Jake arranged for this to happen . He also helped me with the BMW app which I did appreciate .
09 July 2025
Understanding in that I could collect the next day I left it with you for another 2/3 days
09 July 2025
Worst branch
09 July 2025
Thanks to Elliot and team for a great finish and repair on my rear bumper.
09 July 2025
good
09 July 2025
Helped fixed a problem quickly and at a reasonable cost
03 July 2025
Got me in a new BMW in just over a week!